General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Shambala’s online casino and sportsbook services. They describe our relationship with you as a player, outline account and payment requirements, and explain how promotions, withdrawals, and disputes are handled. By registering or using the site you accept these terms and any additional rules that apply to specific promotions or features.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate information when registering and keep your profile up to date. We may require identity and address verification before approving withdrawals or at other times for security and compliance. If you suspect unauthorised access, contact support immediately.

We allow one account per person. Accounts found to be duplicated, shared, or used to bypass restrictions may be suspended, closed, and have balances or bonus funds forfeited. Abusive or fraudulent behaviour, including chargebacks and money laundering, will result in account action and may be reported to relevant authorities.

Eligibility requirements

You must be legally permitted to gamble in your jurisdiction and meet the legal gambling age where you live. Some countries and territories are restricted from registering or receiving promotional offers; the full list of restricted locations is available in our site Terms. We will refuse service where local law prohibits access.

Acceptable platform use

Use the platform for its intended purpose. Cheating, collusion, exploiting software bugs, using automated play tools, or interfering with site operations is prohibited. Attempting to mask your location with VPNs, using false documents, or otherwise attempting to bypass restrictions can lead to account suspension and loss of winnings. We monitor play patterns and may take action where behaviour appears abusive or manipulative.

General bonus and promotion rules

All bonuses, free spins, and promotions are subject to specific terms displayed with each offer. Promotional terms cover eligibility, wagering requirements, game contribution, maximum bet limits while wagering, expiry, and any excluded games. Promotions may be limited to one per player, household, IP, or payment method. We reserve the right to void or reclaim bonuses and related winnings where we reasonably suspect abuse or non-compliance with promotional rules.

Deposits and withdrawals

Payment methods available to you are listed in the cashier. We accept a mix of cryptocurrencies and standard payment methods where supported. Minimum and maximum deposit and withdrawal limits are shown in your account and at the cashier. Processing times vary by method and may be affected by third-party providers. We may apply verification checks before releasing funds. External network or provider fees may apply and are the responsibility of the player.

For very large or irregular payouts we may apply staged payments or additional checks to manage risk. We will notify you if a payout requires extra verification or is subject to a delay.

Dispute resolution

If you have a dispute, contact live chat or email [email protected] so we can investigate. We aim to address issues promptly and will communicate the steps we take. If a matter cannot be resolved through our support channels, we will outline further options available to you in line with these Terms.

Updates to terms and conditions

We may revise these Terms at any time. Changes take effect when posted on the site or when we notify you by email where practical. Continued use of our services after changes are posted constitutes acceptance of the updated Terms. We recommend checking this page regularly for the latest version.