Shambala Casino Privacy Policy
This Privacy Policy explains how Shambala collects, uses, stores and protects personal information when you use our online casino and sportsbook services. We take user privacy seriously and aim to be clear about the types of data we process, why we process it and how you can manage your information. If you have questions, get in touch using the contact details below.
Types of data we collect
Personal data
When you register an account we collect personal details such as your name, date of birth, email address, phone number and billing details. We may also collect identity documents and address proof if required for verification and regulatory checks.
Technical data
We collect technical information necessary to operate our services, including IP address, device identifiers, browser type, operating system and usage data. This helps us deliver a responsive site, prevent fraud and diagnose technical issues.
Transactional data
Transactional records include deposits, withdrawals, bets, game history and payment method details. We store enough information to process payments, manage account activity and resolve disputes.
How we use your information
We use collected data to create and manage your account, verify identity, process payments, maintain security, and provide customer support. Data also helps us comply with legal obligations, detect and prevent fraud, and improve site functionality. We may use aggregated, non-identifying data for analytics and service optimisation.
Data protection and storage
We use industry-standard technical and organisational measures to protect personal data from unauthorised access, loss or disclosure. Access to your information is limited to authorised staff and service providers who need it to perform their duties. Data is stored on secure servers and protected using encryption where appropriate.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support account functionality and analyse site performance. Some cookies are essential for secure login and payments; others support analytics and personalised settings. You can manage cookie preferences through your browser, though disabling certain cookies may affect site functionality.
Information sharing and third parties
We share data with trusted third parties only when necessary to provide services, such as payment processors, identity verification services and analytics providers. We require these partners to protect your data and to use it only for agreed purposes. We never sell personal data to third parties for marketing purposes.
Your rights
You have the right to access the personal data we hold about you, to request corrections, and to ask for deletion where applicable. You may also object to certain processing activities or request that we restrict processing in specific circumstances. Requests will be handled in line with applicable privacy principles.
Access, correction and deletion
To request access, correction or deletion of your personal data, contact our privacy team at [email protected]. We will respond and explain any steps required to verify your identity before processing requests. Some requests may be limited by legal or operational requirements.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be posted on our site and where appropriate we will notify you by email. Continued use of our services after changes indicates your acceptance of the updated policy.