Contact our team
Need help? Our support team is ready to assist with account questions, verification, deposits, withdrawals, technical issues, or general feedback. Reach out via live chat, email or phone and we will respond promptly. For account or payments queries, have your account ID handy to speed things up. We provide clear, practical guidance and can help with KYC, deposit limits, self-exclusion, or other responsible-gambling tools.
| Department | Contact |
|---|---|
| Customer support | Live chat or email [email protected] for urgent account or technical help |
| General enquiries | Email [email protected] for billing, promotions and account updates |
| Affiliate enquiries | Email [email protected] for partner signups and campaign queries |
| Phone | +1 604 321 7894 for voice support and verification checks |
| Working hours | 24/7 real-time chat; email responses may take up to one business day |
Email assistance
For detailed requests, account-related issues, or situations requiring documents or explanations, email is the preferred contact method. Please include a clear subject line and up-to-date contact details to avoid delays. Attach any relevant files and quote your account ID or username so our team can review and respond as quickly as possible.
Contact Form
Response Time
Need help? Our support team aims to respond to most inquiries within one business day. Live chat offers immediate assistance for urgent matters, while email requests are typically handled within 24 hours. More complex cases, including account verification or payment investigations, may take longer depending on their nature, but we will keep you updated at each step.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve the site, please send them our way. Our team reviews every message carefully and uses suggestions to refine features, promotions, and the overall user experience. Your input helps shape future updates and ensures the site works better for all Canadian players.