Responsible Gambling Policy

At Shambala we take responsible gambling seriously. We want players to enjoy their time with us in a safe, controlled way, and we provide tools and guidance to help keep play within personal limits. If you ever feel your play is becoming a problem, reach out and we will support you with options to limit access and find professional help.

Our player protection principles

We design our services to prioritise player safety and fairness. We encourage informed, controlled play and make responsible-gambling tools available from day one. Our customer support team is ready to assist if you need help setting limits, taking a break, or self-excluding.

Activity-control tools

Players can manage their account activity through several practical controls, either in the account settings or by contacting support. Available options typically include:

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased, but increases may be subject to a waiting period to prevent impulsive changes.

Loss limits

Choose a loss limit to cap how much you can lose over a set period. This helps keep losses predictable and within your comfort zone.

Time limits and session reminders

Use time limits or session reminders to manage how long you play in a single sitting. Options include short breaks, daily play limits, and automatic logout reminders.

Self-exclusion and account breaks

If you need a longer break, you can set a temporary suspension or a longer-term self-exclusion. During self-exclusion your access will be blocked and communications about gaming offers will be stopped.

How to request changes

To set or change limits, use the responsible-gambling section in your account or contact our support team via 24/7 live chat or email at [email protected]. Our agents can explain available options and apply changes on your behalf.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more time or money than intended, neglecting responsibilities, or anxiety about gambling. Noticing one or more of these signs is a good reason to use our control tools or seek outside support.

Tips for staying in control

Keep play affordable by setting realistic budgets, use deposit and loss limits, take regular breaks, avoid gambling when stressed or impaired, and treat play as a form of entertainment rather than a way to make money.

Professional help and support organisations

If you need professional assistance, we strongly encourage contacting a local support organisation or a qualified health professional. For immediate help with account controls, contact our support team via live chat or email at [email protected]. We will act promptly to apply the protections you request and respect your privacy throughout the process.